Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-laredo-texas.primarycareaid.com (referred to as “our website” or “we,” “us,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information about our users when they interact with our online platform, applications, services, and products.

Scope

This policy covers all aspects of our website, including but not limited to:

Please note that this Privacy Policy does not extend to third-party websites, applications, or services accessible through links or integrations on our platform. These entities have their own privacy practices, and we encourage you to review their policies before providing any personal information.

Processing Activities

This policy outlines the ways in which your personal data is processed when:

  1. You use our applications, sign up for an account, or access services as an authorized user.
  2. You visit our website, including browsing and interacting with various pages and features.
  3. You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data, which can be broadly categorized as:

  • Account Information: Details related to your user account, including usernames, passwords, and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details, investment portfolios (if provided), and financial transaction records.
  • Purchase Information: Products or services bought from us, purchase amounts, dates, and frequencies.
  • Mobile Device Identifiers: Unique device IDs, operating system information, and mobile network data for analytics and app functionality.
  • Location Data: GPS coordinates and location services data to provide location-based services.
  • Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  • Social Media Information: Data from social media platforms when you interact with our content or use social login features.
  • Product Information: Details about the products you view, search for, or purchase on our website.

We collect this data through various methods: user forms, account registration, direct interactions, analytics tools, cookies, and third-party service providers.

Cookies

We use cookies to enhance your experience and understand user behavior on our website. Cookies are small text files stored in your browser that serve multiple purposes:

  • Strictly Necessary: These cookies enable core functionalities such as account login, page navigation, and access to secure areas of the site.
  • Preference: They remember your preferences, language settings, and other customization options to personalize your experience.
  • Analytics: Analytics cookies track user behavior on our website, helping us understand traffic patterns, improve performance, and measure the effectiveness of our content.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. When the purpose is no longer applicable, we securely delete or anonymize the data. Our retention periods vary depending on the type of data and legal obligations:

  • Financial and transaction records may be kept for tax and accounting purposes, typically up to seven years.
  • Personal information associated with customer accounts is usually retained until the account is inactive for a specified period (e.g., 5 years).
  • Analytics data may be aggregated and retained indefinitely for trend analysis and business intelligence.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data both at rest and in transit.
  • Access controls and employee training to ensure only authorized personnel can access personal information.
  • Regular security assessments and penetration testing to identify and mitigate potential vulnerabilities.
  • Backup procedures to safeguard data integrity and enable recovery in case of disasters or cyberattacks.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are directed towards adults, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  • Restriction: The right to limit the processing of your personal data for specific purposes.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for marketing or other purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the updated policy will become effective immediately upon publication. We encourage you to review this page periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, or if you wish to exercise your rights as outlined in this policy, please contact us:

  • Email: [email protected]
  • Mailing Address: Privacy Team, Home Care Laredo Texas, [Mailing Address], [City, State, ZIP Code]